Privacy Policy

1. Who We Are (Data Controller)

SHOKALL Property Ltd is a London-based property management, lettings, and guaranteed rent specialist operating across Greater London. We are registered with the Information Commissioner's Office (ICO) as a data controller. If you have questions about how we handle your personal data, contact us at info@shokallproperty.com or 020 7362 1465.

2. Personal Data We Collect

We collect information you provide directly through our website forms and consultations, including your full name, email address, telephone number, property address, and property details (such as bedroom count and estimated rental value). We also collect marketing attribution parameters (such as UTM source tags) and cookie preference selections.

3. Lawful Bases for Processing

We process your data under the following lawful bases: (a) Consent: when you opt-in to marketing communications or analytical cookies; (b) Contractual Necessity: to prepare valuations, tenancy agreements, and guaranteed rent contracts; and (c) Legitimate Interests: to respond promptly to your enquiries, maintain security, and prevent spam.

4. Third-Party Data Processors

We do not sell or rent your personal data to third parties. We share data only with trusted technical processors who meet strict UK GDPR standards: (a) PostgreSQL & Cloudflare for secure database hosting and DDoS/spam defense; (b) Resend for transactional and notification emails; and (c) Google Analytics (strictly gated by your explicit cookie consent).

5. Data Retention Policy

General enquiries and valuation leads are retained for 24 months before automated review or deletion. Executed tenancy agreements, landlord contracts, and financial records are retained for 6 years in accordance with statutory UK tax and tenancy legislation (HMRC compliance).

6. Your Rights Under UK GDPR

You have the right to access your personal data, request correction of inaccuracies, request deletion (right to be forgotten), or object to processing. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.